Whether you are looking to improve your customer service or simply find new customers, SouthwestCRM offers IT-based sales and marketing support to all Devon-based businesses.  We are a CRM company in the Southwest delivering software solutions.  We specialise in CRM and Social Media marketing, email marketing campaigns and customer relationship marketing activity.

What is CRM and "Social CRM"?

CRM is an approach to doing business (It is not a technology).  "CRM technology" is there to support your own particular approach to doing business.  Everyone has some form of CRM methodology in place even if it is not IT-based.

Typically, software can be used to help a CRM approach and SouthwestCRM is the leading CRM software provider to SME's in Devon and Cornwall.

Some of the many benefits of CRM

• Customers keep coming back to You
• Easier to find (and attract) new business
• Greater sales reach
• Consistent branding and messages adds professionalism

Social CRM

Social CRM conbines the practice of 'doing' CRM with the latest Social Media and Social Networking tools such as Twitter, LinkedIn and FaceBook.  Ultimately this means that all your traditional forms of marketing can now co-exist with Social Networking and thereby deliver a consistent message and create new opportunities.

For example:

As a salesperson, when answering the phone to a prospect I am trying to sell to, I want to see the last 5 tweets my prospect has tweeted on screen inside my CRM database without me having to go off and try and find out this information.  This information should be displayed BEFORE I pick up the call.

As a salesperson, I want as much insight into the LinkedIn employees at the prospect company and which ones are in my LinkedIn network.

Call to Action

If you are a Devon-based business and wish to talk to someone about your specific requirements SouthwestCRM is the leading CRM provider in the South West.  Our approach is friendly and professional.  We aim to address your needs before considering which technologies are right for you.

We know the software market inside out so If we can't help you, we're not shy to recommendation others.  But the chances are we can help you. 

We specialise in a range of technologies including SugarCRM, info@hand, KnowledgeTree and Joomla!

Ok so it may not be a national paper but the local newspaper (Falmouth Packet) picked up on our ShelterBox story and published it recently.  Here's a scan of the article...

A pretty hectic photo session due to the Venezuela Disaster.  The team in the background are packing vital supplies for Venezuela.  We're proud to be part of such a great cause.   Well done ShelterBox